15,000 Hospitals Reopen Cashless Services for Bajaj Allianz Customers: What Policyholders Need to Know?

The temporary disruption of Bajaj Allianz’s cashless hospitalisation services across India has been resolved, ensuring uninterrupted access for policyholders at leading hospitals, including major chains like Max, Fortis, and Medanta.

Timeline of Events

👉Early August 2025 – Growing friction between hospitals and Bajaj Allianz over tariffs, payment timelines, and pre-authorisation procedures.

👉August 20–25, 2025 – The Association of Healthcare Providers India (AHPI) began urging its 15,000+ member hospitals to suspend Bajaj Allianz’s cashless facility starting September 1, 2025.

👉August 25, 2025 – Several large hospitals, including some branches of Max and Medanta, issued public notices about the planned suspension.

👉August 28, 2025 – Following high-level negotiations, AHPI revoked its suspension advisory. Cashless services were officially restored.

👉August 31, 2025 – Bajaj Allianz confirmed that cashless treatment remains available across its network hospitals, including those in major cities like Mumbai.

Why the Dispute Arose

The conflict stemmed from long-standing issues between insurers and hospitals:

🔴Tariff disputes – Hospitals argue that reimbursement rates are outdated and do not reflect the surge in medical inflation and operational costs.

🔴Payment delays – Several hospitals flagged slow settlement of claims, straining their finances.

🔴Pre-authorisation hurdles – Hospitals complained about frequent delays in approvals, impacting patient care.

🔴Negotiation model – Insurers prefer negotiating rates with individual hospitals rather than accepting blanket increases proposed by associations.

Both sides eventually agreed on the need for structured dialogue and a regulatory framework to prevent such disruptions in the future.

Resolution and Current Status

💥 AHPI withdrew suspension after Bajaj Allianz agreed to submit an action plan by September 29, 2025 addressing tariff revisions and settlement delays.

💥 Cashless services fully restored – Patients can continue to access treatment without paying upfront at AHPI member hospitals.

💥 Policyholder protection assured – In case of an isolated denial, Bajaj Allianz has promised to either: Pay the hospital directly before discharge, or Reimburse the patient immediately.

Impact in Mumbai and Major Cities

🎯 Over 15,000 hospitals nationwide, including top-tier institutions in Mumbai, Delhi, Bengaluru, and Chennai. Had initially joined the suspension call

🎯 Several prominent hospitals in Mumbai even issued public suspension notices before the reversal.

🎯 As of now, all notices have been withdrawn, and Bajaj Allianz cashless services are functioning normally.

For city-specific updates, policyholders are advised to check directly with their hospital or Bajaj Allianz customer care for confirmation.

What Policyholders Should Do

📌Continue to use cashless services as usual at Bajaj Allianz network hospitals.

📌For Planned Admission: Confirm before admission about Cashless availability from hospital and or form Customer care of Bajaj Allianz

📌If cashless access is denied:

• Immediately contact Bajaj Allianz’s helpline.
• Request the insurer to arrange direct settlement or instant reimbursement.

📌Keep a record of hospital notices or communications in case of disputes.

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